- Shipping & Returns
Shipping & Returns
Shipping & Returns
When we offer "Free Shipping / Delivery" this is for the Continental US 48 States.
We charge the best shipping rate available and use the most efficient freight carriers depending on size and weight of the items your ordered. We will contact you after placing your order for approval of shipping cost. Your credit card will not be charged until you approve the shipping charges.
Our goal is to give you the total lowest cost. You can call us for an exact shipping amount anytime 877-909-9910.
All products are subject to manufacturer's written warranties. We resolve to fix any product resulting from manufacturer's defect. If defective, Today's Classroom, will at its option, repair or replace the defective product. Warranty does not apply to damage resulting from misuse, abuse or neglect. Please call for a copy of the warranties that apply to your products.
Although we package our product in the most up-to-date materials available, we cannot guarantee the care in which the carrier will take to deliver your order. We highly recommend that all packages be inspected upon delivery, and damages to product or visible damage to packaging be noted on the bill of lading at the time of delivery. If these recommendations are met we will work with you to get a replacement to your order expeditiously.
Items signed for as damaged:
Today's Classroom will issue replacement or full credit for any items damaged during transport and will take responsibility for filing claims if the following guidelines are met:
1. Document on all copies of the bill of lading the number of units damaged, and the type of damage. The driver must sign both copies and leave you with one.
2. Immediately fax copy of the freight bill to Today's Classroom
3. Damaged items including packing material must be held for an inspection report by the carrier.
4. Today's Classroom will advise you of what you should do with the damaged item.
Items accepted without notation of damage:
All claims for concealed damage must be in writing in the form of email or fax, and must be received within 5 days from the date of delivery. You must under all circumstances save packaging and product for inspection by the delivering carrier.
One special note, if you decide to use your own shipping account for billing purposes, you are therefore responsible for filing any claims directly to the freight carrier. Any replacements will need to be placed as if it is another order.
When deliveries are made you are responsible for inspecting merchandise. Please be aware that if something is delivered damaged you should not accept these items. They should be refused upon delivery and signed for as “Refused Damaged” You should report these damages to us as well at Today’s Classroom Customer Service number 877-909-9910. Also, if there is concealed damage or an incorrect shipment please inform as soon as possible. Customers will not be charged for damage on arrival or defective products as long as the above policy is followed.
If the merchandise is older than 90 days return authorizations will not be issued. Also, if you order items and then subsequently decide you no longer require or want the items, additional fees may apply. All returns and or cancelations are subject to restocking fees determined by the manufacturer. These fees include but are not limited to- original shipping costs, additional return shipping costs, manufacturer restocking fees which may be as much as 20%, and Today’s Classroom processing fees. Items that are being returned must be in resalable condition and we may request pictures of the products and its packing.
Collect shipments will be refused. No credit will be issued for abused or customer damaged merchandise. Please be sure to keep all cartons that the original products were shipped in until you make sure you are satisfied with the products, because most manufacturers will only accept original product packaging for return.
Be aware that made to order and custom items may not be eligible for returns and decisions are made on a case to case basis by the manufacturer and Today’s Classroom.
6551 Middlebranch Ave N.E.
Canton, Ohio 44721