- Shipping & Returns
Shipping & Returns
Shipping & Returns
When we offer "Free Shipping / Delivery" this is for the Continental US 48 States.
We charge the best shipping rate available and use the most efficient freight carriers depending on size and weight of the items your ordered. We will contact you after placing your order for approval of shipping cost. Your credit card will not be charged until you approve the shipping charges.
Our goal is to give you the total lowest cost. You can call us for an exact shipping amount anytime 877-909-9910.
All products are subject to manufacturer's written warranties. We resolve to fix any product resulting from manufacturer's defect. If defective, Today's Classroom, will at its option, repair or replace the defective product. Warranty does not apply to damage resulting from misuse, abuse or neglect. Please call for a copy of the warranties that apply to your products.
Although we package our product in the most up-to-date materials available, we cannot guarantee the care in which the carrier will take to deliver your order. We highly recommend that all packages be inspected upon delivery, and damages to product or visible damage to packaging be noted on the bill of lading at the time of delivery. If these recommendations are met we will work with you to get a replacement to your order expeditiously.
Items signed for as damaged:
Today's Classroom will issue replacement or full credit for any items damaged during transport and will take responsibility for filing claims if the following guidelines are met:
1. Document on all copies of the bill of lading the number of units damaged, and the type of damage. The driver must sign both copies and leave you with one.
2. Immediately fax copy of the freight bill to Today's Classroom
3. Damaged items including packing material must be held for an inspection report by the carrier.
4. Today's Classroom will advise you of what you should do with the damaged item.
Items accepted without notation of damage:
All claims for concealed damage must be in writing in the form of email or fax, and must be received within 5 days from the date of delivery. You must under all circumstances save packaging and product for inspection by the delivering carrier.
One special note, if you decide to use your own shipping account for billing purposes, you are therefore responsible for filing any claims directly to the freight carrier. Any replacements will need to be placed as if it is another order.
Our return policies follow that of the manufacturers we represent. A return authorization number must be obtained from Today's Classroom's Customer Service Department before merchandise can be returned and credit issued. The Today's Classroom Customer Service Representative will advise you as to the address the product must be shipped back to. Return authorizations expire 30 days from the date of issue. Return authorizations will not be issued for merchandise after 90 days from the date of invoice. Returns may be subject to no fees or a restocking fee of up to 20% and must be returned freight prepaid and in re-saleable condition. Restocking fees are based on the manufacturer's policy and what the return is for. Customers will not be charged a fee for DOA or defective products. Collect shipments will be refused. No credit will be issued for abused or customer damaged merchandise.
6551 Middlebranch Ave N.E.
Canton, Ohio 44721